Director of First Impressions for a Win/Win
About a year ago, I had a meeting with an accounting firm and when I walked into the office I was bowled over by the nameplate on top of the receptionist desk. It read Director of First Impressions. The warm, friendly, intelligent, first impression from that receptionist set the tone for me as to what the Company culture was all about.
Just imagine how welcome one would feel walking into any office – and particularly doctors’ offices – if the person or persons sitting behind the desk or behind the glass walls were trained for and had the face-to-face skill sets for Directors of First Impressions. This face-to-face skill set is critical for any business, be it retail, professional offices, restaurants, etc.
A skilled Director of First Impressions is particularly critical when the people you’ve come to meet with are protected by receptionists, hostesses, or a variety of gatekeepers.
For a win/win, is the first-person one meets at your establishment one you would call the Director of First Impressions?
As a coach, trainer and consultant, Larry Blumsack partners with people and organizations on the move and those already there to accelerate their communication, presentation and speaking skills to be on par with their ambition. Through one-on-one coaching and group training Larry helps leaders and aspiring leaders elevate their presence and communication skills to influence more people, sell more products-services-ideas and inspire others more successfully than they ever imagined.
Larry is the bestselling author of Face-to-Face is The Ultimate Social Media and founder of Zoka Institute and Zoka Training®. Zoka Training® — Mind/Voice/Body/Mindfulness in sync — is the result of Larry’s 45 years as a coach, acting teacher, actor, voice-over artist, theater and TV director/producer, radio & TV commentator and show host, speaker, trainer, serial entrepreneur, and syndicated columnist. Larry was a founding member of the theater department at Northeastern University.
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